Report a website bug

Found something broken? Thank you — really.

We're a small team, and we can't test every browser and phone on earth. If a page won't load, a button won't click, or something looks scrambled, telling us takes you a minute and saves the next customer the same frustration.

What helps us most:

• What you were trying to do
• What happened instead
• The page address where it happened
• Your device and browser — "iPhone, Safari" or "Windows laptop, Chrome" is plenty
• A screenshot if you can

Don't worry about being technical. "The Add to Cart button does nothing on my phone" is a perfect bug report.

Use the form below, or email heartmementos@gmail.com.

Please note: this form is for website problems only. For anything to do with an order you've already placed — where it is, a replacement, a change — please use our [Contact] page instead so it reaches the right inbox faster.