Shipping policy

Shipping Policy

Every Heart Memento piece is made to order in the USA and ships to the United States and Canada. Nothing sits on a shelf waiting — your piece is produced after you order it, which is why the timeline below has two parts.

Processing time

2–5 business days. This is production: engraving, printing your message card, quality check and packing. Personalized work can't be rushed, and this window is real rather than padding. Orders placed on weekends or US public holidays begin processing the next business day.

Shipping time & cost

Free standard shipping on all US and Canadian orders $65 and over.

United States, under $65: standard shipping is $6.95, 2–5 business days via USPS.
Canada, under $65: standard shipping is $9.95, 4–8 business days via DHL or FedEx.
International, under $65: standard shipping is $9.95, 3–10 business days via DHL

Total time from order to doorstep is processing plus shipping — typically 4–10 business days in the US and 6–13 business days to Canada and internationally.

Canadian orders: taxes and import fees

Prices are in US dollars and orders to Canada are shipped from the USA. Depending on the order value, the carrier may collect GST/HST or other import fees on delivery. These are set by Canadian authorities and are not included in our prices or shipping cost.

Tracking

You'll get a tracking number by email as soon as your parcel ships. It can take 24–48 hours for the carrier to show the first scan, so don't worry if it looks inactive at first. Check your spam folder if the email hasn't appeared.

Ordering for a specific date

For a birthday, anniversary or holiday, order at least three weeks ahead. We can't guarantee delivery dates — once a parcel is with the carrier it's out of our hands — and December is slower everywhere.

Changing your address

Email us within 6 hours of ordering and we'll update it. After that your parcel may already be labelled. If a parcel is returned to us because the address was incomplete or incorrect, we'll reship once you confirm the correct address; a reshipping fee applies, since the original postage has already been spent.

Delayed parcels

Carriers occasionally run late, especially in November and December and on cross-border deliveries. If your tracking hasn't updated in 7 business days, email us at heartmementos@gmail.com with your order number and we'll chase it.

Questions: heartmementos@gmail.com — we reply within 2 business days.